Cancellation policy
Last updated: 5 August 2026
We want booking to be a decision you can make without stress. The exact cancellation terms are stated clearly when your booking is confirmed, before any payment, and those are the terms that apply.
Free cancellation
As a rule, cancelling is free if you let us know far enough ahead of your arrival date. The exact deadline — a few days before, for example — is given to you at confirmation and appears in your booking e-mail.
Late cancellation or no-show
For cancellations made after the free-cancellation deadline, or if you do not turn up, part of the amount may be retained, according to the terms given to you when you booked. We never retain amounts that were not stated in advance.
Refunds
If a refund is due to you, we issue it through the same method you paid with, within the legal deadline. At this stage the website does not process online payments; payment and any refund are handled directly with the property.
How to cancel
Let us know by phone or e-mail, with the name and dates of the booking. We confirm the cancellation to you in writing.